Privacy-Policy

Privacy Policy

Welcome to the Louis Denis website.

At Louis Denis we are committed to protecting and respecting your privacy. This notice sets out key information regarding Louis Denis and how any personal data you provide to us will be processed. For more detailed information on how we use your data and your rights regarding your data.

Personal information we collect

This privacy policy tells you how the Louis Denis uses your personal data when you visit our website www.louisdenis.com/(referred to here as “Site), interact with us, and buy our goods and services.

We collect the following data when you browse or shop at www.louisdenis.com.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site or a Louis Denis store, or you contact us via email, web chat or phone, we collect certain information from you. This includes your name, email address, billing address, shipping address, phone number, payment information (including partial credit card details and payment account email address). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Human Resources data

Louis Denis collects Personal Information from current, prospective, and former Employees, their contact points in case of a medical emergency, and beneficiaries under any insurance policy (“Human Resources Data”). The Human Resources Data we collect may include title, name, address, phone number, email address, date of birth, passport number, driver’s license number, Social Security number or other government-issued identification number, financial information related to credit checks, bank details for payroll, information that may be recorded on a CV or application form, language abilities, contact information of third parties in case of an emergency and beneficiaries under any insurance policy. We may also collect Sensitive Human Resources Data such as details of health and disability, including mental health, medical leave, and maternity leave; information about national origin or immigration status; and optional demographic information such as race, which helps us achieve our diversity goals.

How do we use your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site or in-store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you (including sending you order updates, asking you to leave a review, or notifying you about an incomplete purchase). We may communicate with you via email, SMS, or via Facebook if you have chosen to receive order communication through Facebook Messenger.
  • Screen our orders for potential risk or fraud.
  • Surveys. We may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide information which may include Personal Information. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information to improve our products, Site and/or services and in any manner consistent with the policies provided here.
  • Posting on the Site. You may post reviews of your purchases on the Site. When you disclose information about yourself on the Site (such as your name), the Site will collect the information you provide in such submissions, including any Personal Information. If you choose to submit content to any public area of the Site, such content will be considered “public” and will not be subject to the privacy protections set forth herein.
  • Study how customers use our products/services.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Device Information to deliver content, including ads relevant to your interests, on our Site or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. These cookie-based opt-outs must be performed on each device and browser that you wish to have opted out.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.